True Vendors
Missed-call answering for service businesses
Effective November 1, 2026.
These terms apply to the call answering service provided by True Vendors LLC, a Nebraska limited liability company, and are part of every service agreement that refers to them. A signed service agreement controls where it differs from these terms.
True Vendors sets up an automated voice assistant that answers the calls a customer forwards to it, usually calls the business doesn't pick up, such as calls that arrive while the line is busy, unanswered, out of signal, or after hours. The assistant finds out what the caller needs, records and transcribes the call, and sends the details to the customer. We also keep a call log and provide a monthly summary.
The assistant answers in your business's name, using the hours, service area, prices, and policies you give us. It takes requests, and it never gives prices you haven't approved. It doesn't promise arrival times, except the booked times described under Booking, below. Keeping that information accurate is your responsibility.
The service includes a Spanish-speaking assistant, which callers reach by pressing 2 at the greeting once it's ready for your business. Each assistant understands and speaks only its own language.
You keep your own phone number. The service runs on call forwarding you turn on, and you can turn it off at any time.
Your own phone service decides how many calls can forward at the same time. We test it with you at setup and tell you what we measured, and a call your phone service doesn't forward never reaches us. If we help you move your number to another phone service, you order the move in your own name, under that company's terms, and the phone companies carry it out; we never ask for your phone account's password, PIN, or account number, and we don't charge for helping.
The assistant is not an emergency service and does not contact 911, fire departments, or utilities. When a caller describes a gas smell, fire, carbon monoxide alarm, sparking, or medical emergency, it tells them to get to safety and call 911 (or, for gas, the gas company) before anything else. An assistant may not recognize an emergency described in a language other than its own. Urgent repair calls are flagged to you as urgent; getting someone there is up to you.
The service is sold to businesses in the United States. The person signing up must be authorized to act for the business and must own or control the phone number being forwarded. We may decline a sign-up before your go-live date, for any reason, such as a business we don't serve (for example, a medical, dental, or law office); if we do, we'll tell you by email and refund everything you've paid.
We may offer new customers a free 14-day trial on their own calls, with no minutes limit. On day 14, we go through every call the assistant caught together. Paid service starts only if you confirm in writing that you're continuing. If you don't, we stop answering when the trial ends, help you turn off forwarding, and nothing is owed.
If you start paid instead of with the trial, your first month is paid when you sign your service agreement, and it starts on the day your line starts answering (your go-live date), so you don't pay for days you aren't covered. If you cancel within 30 days after your go-live date, for any reason, we refund what you've paid for service, sales tax included; if you cancel before your go-live date, we refund everything you've paid. A customer who starts with the free trial doesn't also get this refund. Your service agreement has the details.
Minutes are the time the assistant spends on your calls, counted to the second, added up for each monthly period, and rounded up to the next whole minute. Calls we identify as spam or robocalls don't count. Your call alert emails show about how many minutes you've used so far in the monthly period.
Each minute past your plan's 500 in a monthly period is 50 cents, and there's no cap on extra minutes.
The number your calls forward to belongs to True Vendors. When service ends, turn off forwarding. We won't give that number to another customer for at least 90 days.
Call alerts by text are optional; alerts can go by email instead. Texts go to the mobile numbers a customer lists in the texting section of the sign-up form. Message frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out or HELP for help, or email hello@truevendorsllc.com. Carriers are not liable for delayed or undelivered messages. See the privacy policy for how we handle your information.
We don't promise any amount of revenue, any number of jobs, or any result from using the service. Figures shown in reports as estimated value are estimates based on numbers the customer gives us, not earnings. Any plans we share for future features can change.
The service depends on phone carriers, internet connections, and outside software, and it can be interrupted. Alerts usually arrive within seconds, but we can't promise uninterrupted service, that every call will be answered, that every alert will be delivered or every booking will go through, or that every detail captured from a caller will be accurate. You remain responsible for how your business responds to its own customers.
You agree to cover claims brought against True Vendors that arise from your own services to your customers, or from business information you gave us, or open times in your calendar or job software, that weren't accurate.
To the extent the law allows, True Vendors is not liable for lost profits, lost business, or indirect or consequential damages. Our total liability for all claims combined is limited to the greater of $100 or the amount you paid us for the service in the three months before the first claim arose.
Call records belong to the customer's business. We use them to run the service, and we hand them over or delete them on request, as described in the privacy policy.
We welcome ideas and suggestions about the service, and sharing them is always up to you. If you share one, we're free to use it, or not, without owing you anything for it, and we won't name you as its source without your OK.
Notices go by email to the addresses on the service agreement. We may update these terms. The current version is posted here with its effective date, and earlier versions are kept on file. We email you before any change applies to you:
If you don't agree to a change, you can cancel before it takes effect, and the change won't apply to you for the rest of the period you've already paid for. If you keep using the service after a change takes effect, you've accepted it.
These terms are governed by the laws of the State of Nebraska, and any dispute will be brought in the state or federal courts serving Douglas County, Nebraska.
True Vendors LLC
15717 Western Ave, Omaha, NE 68118
hello@truevendorsllc.com