Who answers your phone when you're on a job?
When your team can't get to the phone, an automated assistant answers in your business's name and sends you the caller's details, usually within seconds. I build it for your shop and look after it for as long as you're a client.
Try it free for 14 days on your own calls. No payment until you say yes.
Want to hear it first? Call the demo line at (402) 347-7104 and play a customer.
Set up and looked after by DJNo setup fee on the monthly plan. Month to month. You keep your number.Phone2m ago
Missed call: (555) 555-0100
True Vendorsnow
True Vendors URGENT: Jane Sample at (555) 555-0100 reports water coming through the ceiling at 123 Main St. Call back as soon as you can.
Sound familiar?
The phone rings at the worst times.
- You're under a sink, on a ladder, or cleaning a customer's home.Answering is unsafe or rude to the customer in front of you. Ignoring it feels like losing a job.
- They hang up and call the next shop.Some callers leave a message. Others don't, and all you have is a number.
- Dinner, church, your kid's game.The calls don't stop when your day does, and you're never really off.
- The office is out.Lunch, a sick day, a busy morning. Or there's no office, and it's you or your spouse.
- Robocalls eat your time.Sales pitches and spam ring the same phone your customers do.
- A caller only speaks Spanish.You want the job, and the conversation is hard.
Set up for the calls your kind of shop gets
- Plumbing
Our water heater is leaking all over the garage.
Marked urgent if it's on your urgent list, with the caller's name, number, and address.
- Heating and air
The furnace quit, it's getting cold, and we have a baby at home.
Marked urgent if it's on your urgent list, so you know who to call first.
- Garage doors
The spring snapped and my car's stuck inside.
The caller's name, number, address, and what they need, in one alert.
- Cleaning
How much for a deep clean before we move out? It's three bedrooms, about 1,800 square feet.
If you choose to share prices, it gives your starting price for that size and asks what date they need. You get the size, the date, and the caller's details, and you call back to confirm. A regular customer moving her every-other-week cleaning gets taken down for you to confirm too.
Examples. The callers and details are made up.
Hear it for yourself
Call the demo line and pretend you're a customer. It answers for Northgate, a made-up plumbing and heating company, so tell it your water heater is leaking or your furnace won't start. Northgate is made up, so no one from Northgate will call you back. DJ may follow up to hear what you thought. Use a made-up name and address if you like.
It tells you up front that it's automated and that the call is recorded, as it would for your callers. Yours would answer in your business's name, set up for the calls you get.
The Missed-Call System for Service Shops
Here's everything you get on the monthly plan.
Your team still answers first. The assistant takes the calls they can't get to, and I look after it for you.
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Done-For-You Assistant Build
Built around your shop, by me.
- Your services, the towns you cover, and the prices you choose to share, like a cleaning price by home size
- Says your business name the way you say it
- Your own list of what counts as urgent
- About 10 minutes of questions from you. I do the rest
- Safety lines for gas, carbon monoxide, fire, and medical emergencies
- Tested before it takes a real call
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Busy/No-Answer Forwarding Test
We make sure calls actually reach it.
- You keep your number and your phone company
- Forwarding set up with you for busy, no answer, and no signal
- Tested live with a declined call and a second caller, not just a missed one
- If your line forwards only one call at a time, I help you fix it with your carrier
- Turn forwarding off whenever you want, and I show you how
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Your Spanish-Speaking Assistant
Included, and on unless you turn it off.
- Callers press 2
- Same care and same safety lines, in Spanish
- An English translation of Spanish calls in your call email
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Job Ticket Alerts
Each call lands like a job ticket in your pocket.
- Name, number, address, and what they need
- Urgent calls marked, so you know who to call first
- By email, and by text to the numbers you choose
- The call's recording, if you'd like it, for most calls
- Your minutes so far this month
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Robocall Bouncer
Calls we identify as spam don't cost you minutes.
- Calls it identifies as robocalls or spam end with a polite no
- No alert for them
- Their minutes don't count toward your plan
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Weekly Tune-Up with DJ
Setup is where my work starts, not where it ends.
- Every week, I go through how your assistant handled your calls
- When it could handle something better, I improve it and tell you what I changed
- Your hours, prices, or services change? Tell me and I update it
- One person who knows your setup
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Monthly Call Report
The record you keep.
- A summary of your calls every week
- Each month, a fuller report: the calls it caught, the urgent ones, and your minutes
- Everything I changed
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14 Days on Your Own Calls
Judge it by your calls, not my pitch.
- Free for 14 days, with no minutes limit
- On day 14, we go through every call it caught together
- Paid service starts only on your written yes
- Rather start paid? First-Month Refund if you cancel within 30 days of going live
Plus these bonuses
- Cold Snap & Heat Wave Tune-UpBefore your busy season, I update your urgent list and hours for it.
- Holiday Hours, HandledTell me your holiday hours once, and I set your assistant to give them.
- Same-Day Callback PlaybookA one-page guide to calling back the requests it took, urgent first.
We run it for you
$789a month, plus applicable sales tax
500 minutes a month included. Extra minutes are 50 cents each.
- No setup fee
- Month to month, no long-term contract, no cancellation fee
- Every location of your business is included, each with its own number, and all of them share your 500 minutes
- The Weekly Tune-Up is included, with no support plan or hourly fee
Or: we build it, you run it
Build & Handover
$2,500one time, plus applicable sales tax
I build your assistant around your shop the same way, but in your own accounts, and hand it over. From then on, it's yours to run.
- Built from your answers, with the same safety lines, and tested before it takes a real call
- In your business's name: you open your own voice platform and phone service accounts and pay those companies directly, at their prices. I never take your passwords or card details.
- Forwarding set up and tested with you on your own line
- For 30 days, starting on your go-live date (or 14 days after it's ready, if that comes first), I fix anything on your build list that doesn't work as built
- After that, no monthly fee to True Vendors. Any change you'd like from me is quoted in writing first.
Not included: the Weekly Tune-Up, the Monthly Call Report, the plan's 500 minutes (you pay your platform for every minute you use), and the free 14 days. Those come with the monthly plan.
A good fit if you're comfortable keeping your own software accounts and making updates when your hours or prices change. Your build agreement lists exactly what's built.
Your numbers, not mine
What are missed calls worth to your shop?
Only you know your calls and your jobs. Think of an average week, put in three numbers, and you'll see the math one step at a time.
What your missed calls may be worth in a month, by your numbers
Put in your three numbers
- Jobs missed in a weekOf your missed calls, the callers who would have hired you
- Jobs missed in a monthJobs a week × about 4.3 weeks in a month
- What those jobs are worthJobs in a month × your average job
Busy seasons can run higher or lower than an average week.
This is your own estimate from your own numbers. It isn't what the assistant will bring in, and we don't promise any result. We don't keep anything you type here.
Limited spots
10 new shops this month.
Every new shop gets a careful build, a live forwarding test, and my Weekly Tune-Up from day one, so I set up a set number each month.
Up to 10 new shops a month
When this month's spots are taken, you can still book a call or start now, and your setup goes first in line for next month.
Founding clients
Our first ten clients become founding clients: first in line for each new capability as soon as it works, set up by DJ, and a short call each quarter where you help shape what we build next.
1 of 10 spots taken
Not ready for an assistant?
Start with a free checkup of your line.
Many owners don't know what their callers hear when they're busy or out of signal. In about 10 minutes on the phone, we find out together. It helps you either way, and there's nothing to buy.
Line Leak Checkup (about 10 minutes)
- What a caller hears when you're on another call
- What happens when you decline a call
- What happens with no signal
- What a second caller gets while you're on the phone
Getting started
Talk first, or start now.
Talk first
For owners who'd rather ask their questions out loud.
- A 20-minute callYou pick the time, and I call you. If what you have works, I'll tell you to keep it.
- Sign onlineYour agreement comes by email to sign from your phone. On the monthly plan's trial, no payment until you say yes.
- Build and testI build it, and we test forwarding on your phone together: in person around Omaha, Lincoln and Council Bluffs if you'd like, or by phone or video anywhere in the U.S.
Start now
Skip the call. Tell me about your shop tonight, on your own time.
- Your setup questionsAbout 10 minutes, mostly checkboxes. Skip anything you're not sure of, and I'll use my standard setup.
- Your agreementI read your answers. If it's a fit, I build your assistant and email your agreement to sign from your phone.
- A 5-minute forwarding testWe turn on forwarding and test it on your phone together, and your 14 days start (monthly plan).
Your name, your shop, then the questions only you can answer: how to say your name, your services, what's urgent, and your prices. No card details here.
Questions owners ask
Is it a robot? Will it replace my office?
It's automated, and it tells callers so right away. It's there to back up your team, not replace anybody, so normally it answers only the calls nobody can get to. If you'd rather it answer first, we can set it up that way.
What happens after it's live?
On the monthly plan, I keep looking after it for as long as you're a client. Every week, I go through how your assistant handled your calls, and when I find something it could handle better, I improve it and tell you what I changed. When your hours, prices, or services change, tell me and I'll update it. Every month, you get a report: the calls it caught, the urgent ones, and what I changed. It's all included in your monthly price, with no support plan or hourly fee.
On Build & Handover, I fix anything on your build list that doesn't work as built for 30 days (your build agreement says exactly when they start), and then it's yours to run.
Can I run it myself instead of paying monthly?
Yes. With Build & Handover, I build your assistant in your own voice platform and phone service accounts for a one-time $2,500, plus applicable sales tax. For 30 days after it goes live, I fix anything on your build list that doesn't work as built (your build agreement says exactly when the 30 days start). Then it's yours to run: you pay those companies directly, keep the safety lines and the recording notice in place, and make updates yourself or ask me for a written quote. If you'd rather I keep looking after it every week, that's the monthly plan.
What kinds of businesses do you work with?
Service businesses whose jobs start with a phone call, like plumbing, heating and air, garage door, and cleaning companies. Each setup is built around your work, so the assistant knows a burst pipe from a dripping faucet, and a move-out deep clean from a regular weekly cleaning. If yours is a kind of business I haven't set up before, I build it for you first. Medical, dental, and law offices aren't a fit.
Do you work outside Omaha?
Yes. I'm based in Omaha. Around Omaha, Lincoln and Council Bluffs, I can set it up with you in person at your shop if you'd like. Anywhere else in the U.S., by phone or video. You keep your own number and carrier.
Can you set it up in person?
Yes, if you'd like. I'm based in Omaha, and I'll set it up with you at your shop in Omaha, Bellevue, Papillion, La Vista, Ralston, Millard, Elkhorn, Gretna, Bennington, Carter Lake, Council Bluffs and Lincoln. Anywhere else in the U.S., we set it up by phone or video.
Do I need a new number or new equipment?
No. You keep your number and your phone. It works through call forwarding, a setting your carrier already has. It's built for a cell phone on a major carrier, so if you use a landline or an office phone system, ask me first.
What changes on my phone?
Forwarding turns on for when you're busy, don't answer, or have no signal. Normally call waiting goes off too, so a second caller reaches the assistant instead of a beep you can't answer. If you'd rather keep call waiting, we'll test it both ways.
Is there paperwork?
No paper. You sign the agreement online, from your phone or computer, and a copy comes to you by email.
How do the alerts reach me?
By email, or by text if you choose. Text alerts are optional, and message frequency varies with how many calls come in. Msg & data rates may apply. Reply STOP to opt out or HELP for help. How text alerts work.
What about emergencies?
Urgent calls, like water coming through a ceiling, are marked urgent in your alert. It isn't an emergency service: if a caller mentions a gas smell, a carbon monoxide alarm, or sparking, it tells them to get to safety and call 911 first.
Are calls recorded?
Yes. The assistant's greeting tells callers they've reached an automated assistant and that the call is recorded, so your customer's request comes through right. Call records belong to your business. The privacy policy has the details.
Will you text my customers?
No. We never text callers, and we never buy or rent phone lists. Alerts go only to you and anyone you list, by text or email, whichever you choose.
How do I turn it off or cancel?
Turn off call forwarding and the answering stops. I'll show you how on day one. To cancel, email hello@truevendorsllc.com any time, since turning off forwarding by itself doesn't cancel. On Build & Handover, your assistant runs in your own accounts, so you turn it off there, and I show you how when I hand it over.
I already have an answering service or an app. Do I need this?
Maybe not. If what you have is working, keep it. The first call is to find out whether this would help you, and sometimes the honest answer is no.
Who you'd be working with
I'm DJ. True Vendors is based in Omaha, Nebraska, and I set it up for owners anywhere in the U.S., in person around Omaha, Lincoln and Council Bluffs if you'd like. The person who builds your assistant is the same person who looks after it, and your business comes first.
If it isn't a fit for your business, I'll tell you.
Want help with the calls you can't get to on the job?
Start with a 20-minute call. If it's a fit, you try it free for 14 days on your own calls. If it isn't, I'll tell you.
Prefer to write first? Email hello@truevendorsllc.com